Serving Patrons With Disabilities Video
“Establishing a Positive Staff Culture Around Mental Health”. Youtube, uploaded by California Library Services, 27 September 2017, https://www.youtube.com/watch?v=Jpkh41BL0oY The video I chose is about how to create a positive environment for patrons with mental illness. It is an instructional video for prospective public library employees to better understand how to serve these patrons. It gives good advice on how the library maintains positive relationships with patrons with mental illnesses and to let these patrons start fresh every day. It gives a good scenario about how it can be easy to find these patrons frustrating and hard to deal with. However, it shows the importance of treating them with respect and seeing them as humans rather than as their disease. I think this video was very educational on how to create a healthy relationship with patrons with mental illnesses especially since there will be a time when it is encountered. This video demonstrates that th...